ph649 Privacy Policy

1. Overview and Scope

This Privacy Policy applies to all personal information collected by ph649 through the ph649.app website, mobile-optimized platform, customer support channels, and any other services operated by ph649 (collectively, the "Platform"). It applies to all registered players, prospective players, and visitors to the Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines.

ph649 acts as the data controller for personal information collected through the Platform. This means ph649 determines the purposes and means by which your personal data is processed. Where ph649 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations to handle your data securely and only as instructed by ph649.

This Privacy Policy should be read alongside ph649's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with ph649.

2. Personal Data We Collect

ph649 collects the following categories of personal data from players and visitors:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address (barangay, city/municipality, province)
• Philippine mobile number
• Email address
• Username chosen during registration

2.2 Identity Verification Documents

• Copies of government-issued Philippine IDs (e.g., PhilSys ID, UMID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for identity verification purposes

2.3 Financial Information

• GCash or PayMaya mobile wallet number
• BPI, BDO, Metrobank, or other bank account details used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Bonus and promotional activity records

2.4 Gaming Activity Data

• Game session records, including games played, wagers placed, and outcomes
• Account balance history
• Responsible gaming settings and self-exclusion records
• Customer support interaction records

2.5 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and navigation patterns
• Login timestamps and session duration

3. How We Collect Your Data

ph649 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, and banking partners; fraud prevention data from security service providers.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations.

4. How We Use Your Personal Data

ph649 uses your personal data for the following purposes:

ph649 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5. Legal Basis for Processing

ph649 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the ph649 Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting ph649 customer support.

6. Data Sharing and Disclosure

ph649 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph649 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify player identity and age in compliance with regulatory requirements.
• Fraud prevention and security providers: Services engaged to detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers engaged to operate the ph649 platform.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by ph649 in connection with legal proceedings or compliance matters.

All third-party service providers engaged by ph649 are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with ph649's instructions and applicable data protection law.

7. Data Retention

ph649 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming activity records: Retained for a minimum of three (3) years from the date of the activity.
• Customer support records: Retained for a minimum of two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, ph649 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

ph649 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph649 platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the ph649 platform
• Two-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

While ph649 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. ph649 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ph649 will notify you and the relevant regulatory authorities as required by applicable law.

9. Cookies and Tracking Technologies

ph649 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience, such as language preferences and login status.
• Analytics cookies: Collect anonymized data about how players use the Platform to help ph649 improve its services. Used only with your consent.
• Security cookies: Help detect and prevent fraudulent activity and unauthorized access to your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph649 platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Data Protection Rights

Under the Data Privacy Act of 2012 of the Philippines and applicable regulations, you have the following rights with respect to your personal data held by ph649:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph649 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ph649's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact ph649's Data Protection Officer via live chat or by email at the address provided in the Contact section below. ph649 will respond to all verified requests within thirty (30) days. ph649 may request proof of identity before processing any data subject request.

11. Minors and Age Restriction

The ph649 platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine regulations governing casino-style online gaming. ph649 does not knowingly collect personal data from individuals under the age of 21. If ph649 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to ph649, please contact our customer support team immediately via live chat so that we can take appropriate action.

12. Changes to This Privacy Policy

ph649 reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy to the Platform. The date of the most recent revision is indicated at the top of this page. Where changes are material, ph649 will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect.

Your continued use of the ph649 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you must stop using the Platform and may request account closure by contacting customer support.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph649's data protection practices, please contact our Data Protection Officer. We are available 24/7 via live chat on the ph649 platform. For written correspondence, you may reach us at the email address below. Please note this address is for written inquiries only and is not a clickable link.

Email: [email protected]

ph649 aims to respond to all privacy-related inquiries within 30 days. For urgent account security matters, please use live chat for the fastest response.